Appointments

To book/cancel a routine appointment

You can book/cancel a routine appointment by contacting the surgery on 01670 542630 or alternatively if you have patient access please click the link https://www.patientaccess.com/

If you need to change an appointment please contact the surgery on 01670 542630 and speak with a receptionist.

Cancel an appointment through the website

Please use this Form to cancel appointments more than 24 hours in advance. If you are unable to attend an appointment please let us know in plenty of time to assign your appointment time to another patient.

Online Consultations

For non urgent issues such as fit notes, test results and other minor ailments, why not try our online eConsults by clicking the link https://railwaymedicalgroup.webgp.com/
You will receive an initial response within 1 working day.

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

• Chest pain (suspected heart attack)
• Suspected stroke
• Suspected meningitis
• Anaphylactic shock (severe allergy)
• Heavy bleeding or deep lacerations
• Fluctuating levels of consciousness or completely unconscious
• Difficulty breathing or stopped breathing with a change in colour
• New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

• A fever and lethargic (drowsy) child
• A feverish and floppy (unresponsive) infant
• Difficulty breathing
• Sudden, severe abdominal pain
• Accidental or intentional overdose of medication
• Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

• Routine appointments are released at 8am each morning and at various times throughout the day
• Please make one appointment for each member of the family who needs to be seen
• We try to keep to time but please be patient if someone before you takes longer than planned
• Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
• It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.

Urgent Appointments

If you feel you need to be seen on the day please contact the surgery BY PHONE, your details and symptoms will be taken and logged in a triage appointment. When you ring you must be able to supply the surgery with a current telephone number for you to be contacted on. You will be contacted by a GP who will assess your needs and if necessary you will be given an appointment time to attend the Blyth Acute Service which is in the entrance of the Blyth Community Hospital.
This service is provided jointly by all staff from Railway Medical Group, therefore you may not speak or be seen by a GP of your choice.

Home Visits

All home visit requests must be phoned into the surgery on 01670 542630 before 11.30am. The home visit requests will be triaged by a clinician to determine if a visit is necessary so the requesting patient must be available for a telephone callback at any point during the morning. Home visits are for housebound patients only and are at the clinicians discretion. Clinicians generally go out on home visits during the morning/early afternoon.

Early Morning Appointments

We now have early morning Doctors, Nurses and Healthcare appointments available from 7am to 8am. These appointments are booked in advance and are held in a closed surgery.  Please contact the surgery to find out more.

Extended Access

Railway Medical Group in conjunction with Marine Medical Group are operating an extended access service providing access to GP, practice nurse and health care assistant appointments outside the core opening hours of the practice (8am to 6.30pm Mon to Friday).

There are Friday evening appointments available at Cramlington Hub based at Village Surgery. 

On a Saturday the practice provides appointments from 8am to 5.30pm.

To access these appointments contact the practice on 01670 355080 or 01670 542630.

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.

The practice has a policy and procedure for dealing with patients who do not attend their appointment. Missed appointments present a problem to the practice as the wasted appointments could have been used by another patient. The practice will follow up those patients and if you do not attend more than 3 booked appointments in 6 months this could result in removal from the practice list.

Additional information